record.fields

record.fields data queries return a filterable and pageable list of fields from a record type.

Inputs

Response Formats

• dictionaries (default) returns a table-based format suitable for sheets and API results.

Examples

Query:

type:record.fields
of:ticket
format:dictionaries

Response:

{
  "data": {
    "bucket_id": {
      "key": "bucket_id",
      "is_immutable": false,
      "is_required": false,
      "notes": "The ID of the [bucket](/docs/records/types/bucket/) containing this ticket",
      "type": "id"
    },
    "closed": {
      "key": "closed",
      "is_immutable": false,
      "is_required": false,
      "notes": "The date/time this ticket was first set to status `closed`",
      "type": "timestamp"
    },
    "created": {
      "key": "created",
      "is_immutable": false,
      "is_required": false,
      "notes": "The date/time when this record was created",
      "type": "timestamp"
    },
    "elapsed_resolution_first": {
      "notes": "The number of seconds between the creation of this ticket and its first resolution"
    },
    "elapsed_response_first": {
      "notes": "The number of seconds between the creation of this ticket and its first worker response"
    },
    "fieldsets": {
      "key": "fieldsets",
      "is_immutable": false,
      "is_required": false,
      "notes": "An array or comma-separated list of [custom fieldset](/docs/records/types/custom_fieldset/) IDs",
      "type": "fieldsets"
    },
    "group": {
      "key": "group",
      "is_immutable": false,
      "is_required": false,
      "notes": "The [group](/docs/records/types/group/) of the ticket; alternative to `group_id`",
      "type": "string"
    },
    "group_id": {
      "key": "group_id",
      "is_immutable": false,
      "is_required": true,
      "notes": "The ID of the [group](/docs/records/types/group/) containing this ticket",
      "type": "id"
    },
    "importance": {
      "key": "importance",
      "is_immutable": false,
      "is_required": false,
      "notes": "A number from `0` (least) to `100` (most)",
      "type": "number"
    },
    "links": {
      "key": "links",
      "is_immutable": false,
      "is_required": false,
      "notes": "An array of record `type:id` tuples to link to. Prefix with `-` to unlink.",
      "type": "links"
    },
    "mask": {
      "key": "mask",
      "is_immutable": false,
      "is_required": false,
      "notes": "The randomized reference number for this ticket; auto-generated if blank",
      "type": "string"
    },
    "org": {
      "key": "org",
      "is_immutable": false,
      "is_required": false,
      "notes": "The exact name of the [organization](/docs/records/types/org/) linked to this ticket; alternative to `org_id`",
      "type": "string"
    },
    "org_id": {
      "key": "org_id",
      "is_immutable": false,
      "is_required": false,
      "notes": "The ID of the [organization](/docs/records/types/org/) linked to this ticket; alternative to `org`",
      "type": "id"
    },
    "owner_id": {
      "key": "owner_id",
      "is_immutable": false,
      "is_required": false,
      "notes": "The ID of the [worker](/docs/records/types/worker/) responsible for this ticket",
      "type": "id"
    },
    "participant_ids": {
      "key": "participant_ids",
      "is_immutable": false,
      "is_required": false,
      "notes": "A comma-separated list of email addresses IDs to add or remove as participants. Prefix an ID with `-` to remove",
      "type": "string"
    },
    "participants": {
      "key": "participants",
      "is_immutable": false,
      "is_required": false,
      "notes": "A comma-separated list of email addresses to add as participants",
      "type": "string"
    },
    "reopen_date": {
      "key": "reopen_date",
      "is_immutable": false,
      "is_required": false,
      "notes": "If status `waiting`, the date/time to automatically change the status back to `open`",
      "type": "timestamp"
    },
    "spam_score": {
      "key": "spam_score",
      "is_immutable": false,
      "is_required": false,
      "notes": "`0.0001` (not spam) to `0.9999` (spam); automatically generated",
      "type": "float"
    },
    "spam_training": {
      "key": "spam_training",
      "is_immutable": false,
      "is_required": false,
      "notes": "`S` (spam), `N` (not spam); blank for non-trained",
      "type": "string"
    },
    "status": {
      "key": "status",
      "is_immutable": false,
      "is_required": false,
      "notes": "`o` (open), `w` (waiting), `c` (closed), `d` (deleted); alternative to `status_id`",
      "type": "string"
    },
    "status_id": {
      "key": "status_id",
      "is_immutable": false,
      "is_required": false,
      "notes": "`0` (open), `1` (waiting), `2` (closed), `3` (deleted); alternative to `status`",
      "type": "number"
    },
    "subject": {
      "key": "subject",
      "is_immutable": false,
      "is_required": true,
      "notes": "The subject of the ticket",
      "type": "string"
    },
    "updated": {
      "key": "updated",
      "is_immutable": false,
      "is_required": false,
      "notes": "The date/time when this record was last modified",
      "type": "timestamp"
    },
    "priority": {
      "key": "priority",
      "is_custom": 180,
      "is_immutable": false,
      "is_required": false,
      "notes": "Priority",
      "type": "string"
    }
  },
  "_": {
    "type": "record.fields",
    "format": "dictionaries"
  }
}