An avatar is the profile picture you see next to certain records: workers, groups, bots, etc.

In this section, you can configure the default avatar for contacts and workers.

• Monograms create an image using the initials from a person’s first and last name. The monogram for Kina Halpue is KH. Monograms have different background colors for as a visual cue when displaying a conversation.

• Silhouettes display male or female gendered outlines.