An avatar is the profile picture you see next to certain records: workers, groups, bots, etc.
In this section, you can configure the default avatar for contacts and workers.
Monograms create an image using the initials from a person’s first and last name. The monogram for Kina Halpue is KH. Monograms have different background colors for as a visual cue when displaying a conversation.
Silhouettes display male or female gendered outlines.