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Call

Name (singular): Call
Name (plural): Calls
Alias (uri): call
Identifier (ID): cerberusweb.contexts.call

Records API

These fields are available in the Records API and packages:

Req’d Field Type Notes
  created timestamp The date/time when this record was created
  is_closed boolean Is this call resolved?
  is_outgoing boolean 0 (incoming), 1 (outgoing)
  links links An array of record type:id tuples to link to. Prefix with - to unlink.
  phone text The phone number of the caller or target
x subject text A brief summary of the call
  updated timestamp The date/time when this record was last modified

Dictionary Placeholders

These placeholders are available in dictionaries for bot behaviors, snippets, and API responses:

Field Type Description
_context text Record type extension ID
_label text Label
_type text Record type alias
created date Created
id number Id
is_closed boolean Is Closed
is_outgoing boolean Is Outgoing
phone text Phone
record_url text Record Url
subject text Subject
updated date Updated

These optional placeholders are also available with key expansion in dictionaries and the API:

Field Type Description
comments comments Comments
custom_<id> mixed Custom Fields
links links Links
watchers watchers Watchers

Search Query Fields

These filters are available in call search queries:

Field Type Description
comments: fulltext Comment Content
created: date Created
fieldset: record Fieldset
id: number Id
isClosed: boolean Is Closed
isOutgoing: boolean Is Outgoing
links: links Record Links
phone: text Phone
subject: text Subject
updated: date Updated
watchers: watchers Watchers

Worklist Columns

These columns are available on call worklists:

Column Description
c_created_date Created
c_is_closed Is Closed
c_is_outgoing Is Outgoing
c_phone Phone
c_subject Subject
c_updated_date Updated
cf_<id> Custom Field