Call

Name (singular):	Call
Name (plural):	Calls
Alias (uri):	call
Identifier (ID):	cerberusweb.contexts.call

Records API
Dictionary Placeholders
Search Query Fields
Worklist Columns

Records API

These fields are available in the Records API and packages:

Req’d	Field	Type	Notes
	`created`	timestamp	The date/time when this record was created
	`is_closed`	boolean	Is this call resolved?
	`is_outgoing`	boolean	`0` (incoming), `1` (outgoing)
	`links`	links	An array of record `type:id` tuples to link to. Prefix with `-` to unlink.
	`phone`	text	The phone number of the caller or target
x	`subject`	text	A brief summary of the call
	`updated`	timestamp	The date/time when this record was last modified

Dictionary Placeholders

These placeholders are available in dictionaries for automations, snippets, and API responses:

Field	Type	Description
`_context`	text	Record type extension ID
`_label`	text	Label
`_type`	text	Record type alias
`created`	date	Created
`id`	number	Id
`is_closed`	boolean	Is Closed
`is_outgoing`	boolean	Is Outgoing
`phone`	text	Phone
`record_url`	text	Record Url
`subject`	text	Subject
`updated`	date	Updated

These optional placeholders are also available with key expansion in dictionaries and the API:

Field	Type	Description
`comments`	comments	Comments
`custom_<id>`	mixed	Custom Fields
`links`	links	Links
`watchers`	watchers	Watchers

Search Query Fields

These filters are available in call search queries:

Field	Type	Description
`comments:`	fulltext	Comment Content
`created:`	date	Created
`fieldset:`	record	Fieldset
`id:`	number	Id
`isClosed:`	boolean	Is Closed
`isOutgoing:`	boolean	Is Outgoing
`links:`	links	Record Links
`phone:`	text	Phone
`subject:`	text	Subject
`updated:`	date	Updated
`watchers:`	watchers	Watchers

Worklist Columns

These columns are available on call worklists:

Column	Description
`c_created_date`	Created
`c_is_closed`	Is Closed
`c_is_outgoing`	Is Outgoing
`c_phone`	Phone
`c_subject`	Subject
`c_updated_date`	Updated
`cf_<id>`	Custom Field