Group Records

These fields are available in the Records API and packages:

Req’d	Field	Type	Notes
	`created`	timestamp	The date/time when this record was created
	`image`	image	The profile image, base64-encoded in data URI format
	`is_default`	boolean	Tickets are assigned to the default group when no other routing rules match
	`is_private`	boolean	The content in public (`0`) groups is visible to everyone; in private (`1`) groups content is only visible to members
	`links`	links	An array of record `type:id` tuples to link to. Prefix with `-` to unlink.
	`members`	text	JSON-encoded array of worker IDs; `[1,2,3]`
x	`name`	text	The name of this group
	`reply_address_id`	number	The ID of the email address used when sending replies from this group
	`reply_html_template_id`	number	The ID of the default mail template used when sending HTML mail from this group
	`reply_personal`	text	The default personal name in the `From:` of replies
	`reply_signature_id`	number	The ID of the default signature used when sending replies from this group
	`reply_signing_key_id`	number	The private key used to cryptographically sign outgoing mail
	`routing_kata`	text	Routing rules in KATA format
	`updated`	timestamp	The date/time when this record was last modified

These placeholders are available in dictionaries for automations, snippets, and API responses:

These optional placeholders are also available with key expansion in dictionaries and the API:

These filters are available in group search queries:

These columns are available on group worklists: