| Name (singular): |
Knowledgebase Article |
| Name (plural): |
Knowledgebase Articles |
| Alias (uri): |
kb_article |
| Identifier (ID): |
cerberusweb.contexts.kb_article |
Records API
These fields are available in the Records API and packages:
| Req’d |
Field |
Type |
Notes |
| |
categories |
text |
A comma-separated list of IDs of categories to assign this article to |
| |
content |
text |
The content of the article |
| |
format |
text |
text, markdown, or html |
| |
links |
links |
An array of record type:id tuples to link to. Prefix with - to unlink. |
| x |
title |
text |
The title of the article |
| |
updated |
timestamp |
The date/time when this record was last modified |
| |
views |
number |
The number of times the article has been viewed in a community portal |
Dictionary Placeholders
These placeholders are available in dictionaries for automations, snippets, and API responses:
| Field |
Type |
Description |
_context |
text |
Record type extension ID |
_label |
text |
Label |
_type |
text |
Record type alias |
content |
text |
Content |
format |
text |
Format |
id |
number |
Id |
record_url |
text |
Record Url |
title |
text |
Title |
updated |
date |
Updated |
views |
number |
Views |
These optional placeholders are also available with key expansion in dictionaries and the API:
Search Query Fields
These filters are available in knowledgebase article search queries:
Worklist Columns
These columns are available on knowledgebase article worklists:
| Column |
Description |
cf_<id> |
Custom Field |
kb_format |
Format |
kb_id |
Id |
kb_title |
Title |
kb_updated |
Updated |
kb_views |
Views |
