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Knowledgebase Category

Name (singular): Knowledgebase Category
Name (plural): Knowledgebase Categories
Alias (uri): kb_category
Identifier (ID): cerberusweb.contexts.kb_category

Records API

These fields are available in the Records API and packages:

Req’d Field Type Notes
  links links An array of record type:id tuples to link to. Prefix with - to unlink.
x name text The name of this knowledgebase category
  parent_id number The ID of the parent category; if 0 this is a top-level topic
  updated_at timestamp The date/time when this record was last modified

Dictionary Placeholders

These placeholders are available in dictionaries for bot behaviors, snippets, and API responses:

Field Type Description
_context text Record type extension ID
_label text Label
_type text Record type alias
id number Id
name text Name
parent_id number Parent
updated_at date Updated

These optional placeholders are also available with key expansion in dictionaries and the API:

Field Type Description
comments comments Comments
custom_<id> mixed Custom Fields
links links Links
watchers watchers Watchers

Search Query Fields

These filters are available in knowledgebase category search queries:

Field Type Description
article.id: chooser Knowledgebase Article
fieldset: record Fieldset
id: number Id
links: links Record Links
name: text Name
parent.id: chooser Parent
updated: date Updated
watchers: watchers Watchers

Worklist Columns

These columns are available on knowledgebase category worklists:

Column Description
cf_<id> Custom Field
katc_article_id Knowledgebase Article
kbc_id Id
kbc_name Name
kbc_parent_id Parent
kbc_updated_at Updated